In Customer Success, we only focus on hotel groups and chains and how we can help establish SuitePad services throughout their organization. Our Account Management team looks after the day to day needs of our customers, while we are more sales-driven in nature, measuring and optimizing the success of their current installation and encouraging them to equip more hotels in their chain off the back of this success.
The requirements needed for this position are quite varied, which means people with all sorts of professional backgrounds can bring value. My background is mostly in hospitality which has given me an in-depth understanding of face to face service, but it also requires the ability to actively advise and push sales. For this role, you need to be highly motivated and determined, and it’s important to have self-belief and a certain amount of confidence when trying to close deals with top international managers in the hotel industry.