When your hotel has a SuitePad device in the room, a few things change: there is no printed guest folder, no paper menu, and you can skip a room cleaning with one tap. Here is what that adds up to, with figures from hotels that use it and from published travel surveys. Every number links to its source.
Most of it happens without you noticing. The device holds everything that used to be printed, and gives you a choice you were never asked before: do you want your room cleaned tomorrow?
The guest directory, menus, spa lists and event flyers live on the device. Nothing is printed for your stay, and nothing goes in the bin when you leave.
If you stay more than one night, the device asks whether you want tomorrow's cleaning. One tap to skip, and housekeeping knows in advance. Some hotels say thank you with a voucher or a donation.
Green Key, Clef Verte, a water or energy programme: the hotel can show you on the device what it does and how you can take part during your stay.
Every skipped cleaning is recorded. When a hotel tells you how many cleanings its guests skipped this year, that is a count, not a guess.
A room cleaning uses water, chemicals, linen washes and labour. Every one a guest skips is one that does not happen. Added up over a year, the effect is bigger than most hotels expect.
of water a 150-room hotel can save per year with the Green Option
of detergent saved by the same hotel in the same period
room cleanings waived across SuitePad hotels in 2022
of CO2 avoided by those waived cleanings
Estimates based on average consumption per room cleaning, as published on the Green Option feature page. A hotel's own figures depend on room count, length of stay and cleaning standard.
Travel surveys and SuitePad's own data point the same way: a large share of guests do not want daily cleaning. Until now, nobody asked. A prompt on the device does.
of guests would use a skip-cleaning option: 38% want cleaning only on request, 21% find daily cleaning too much, 3% need none
SuitePad guest poll, 2020of guests opted out of daily room cleaning when offered the choice
Green Option Dashboard post, 2024of guests choose to reuse towels across their stay, up 25 points in two years
Booking.com Sustainable Travel Report 2023of travellers say they want to travel more sustainably; 74% say the industry must act now
Booking.com Sustainable Travel Report 2023
Two Oram Hotels properties put SuitePad in 258 rooms. In five months, guests skipped 3,158 cleanings through the Green Option. The hotels counted it as about $63,000 in housekeeping saved, plus the water, chemicals and linen that go with each cleaning.
Read the case study →"SuitePad offers us the ideal platform to showcase our sustainability initiatives such as Green Option and Clef Verte, and to actively engage our guests. It is also a great way to highlight additional services and local partnerships in an elegant and accessible way."
"In line with our sustainability strategy, we were looking for a digital solution for guest information in the room. The time-consuming updating of the guest folder in the room is now a thing of the past."
The research, articles and case studies behind the figures on this page.
Why guests skip, what it saves, how the dashboard tracks it, and case studies with financial results. Includes the finding that 17% of guests skip a cleaning when it is offered.
Download the white paper →With Hotelier Academy. The three pillars of sustainability in hospitality, practical steps, how it affects the guest experience, and a sustainable hotel concept as a case study.
Download the white paper →How the Green Option works on the device, which incentives hotels use, and the first-month numbers from Hotel Esplanade Bad Saarow.
Read the post →What the dashboard shows, how housekeeping uses it, and the guest survey data behind the feature.
Read the post →Screens, savings calculator and the water, detergent and CO2 estimates used on this page.
Open the feature page →4,641 cleanings saved in twelve months across the group, and how the hotels present Clef Verte and the Green Option to guests on the device.
Read the case study →About this page. SuitePad is the in-room device used in more than 1,000 hotels in 42 countries. This page is maintained by SuitePad and linked by hotels that use it, so the figures stay current in one place.
