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Dokhan Luxury Hotels case study header
Success Story

Dokhan Luxury Hotels: 6 Hotels with Custom Installations in 5 Months

6
properties onboarded with SuitePad
5 months
to roll out across the full portfolio
461
rooms equipped with in-room tablets in France

Introduction

Dokhan Luxury Hotels has chosen SuitePad to bring a modern, digital layer to the guest experience across its entire portfolio. With 461 rooms spread across 6 properties in France, the group completed a swift and seamless rollout while ensuring each installation was fully aligned with the individual character and brand identity of each hotel. This case study explores how the group successfully combined speed and customization to create a cohesive, yet uniquely personal, digital guest experience.

Dokhan Luxury Hotels has partnered with SuitePad to bring a unified yet uniquely branded digital guest experience to all its properties. With six properties onboarded in under five months with SuitePad in-room tablets, the rollout across 461 rooms in France marks a major milestone in the group’s digital transformation strategy.

Surplage Hotel Cavaliere guest room

About Dokhan Luxury Hotels

Operating a curated collection of boutique and luxury properties, Dokhan Luxury Hotels represents a refined standard of hospitality across France. The portfolio includes hotels in Paris, Courchevel, the French Riviera, and the Côte d’Azur, with several properties managed under globally recognized brands such as The Luxury Collection, Tribute Portfolio, and Tapestry Collection by Hilton.

Each hotel offers a distinctive atmosphere, whether it’s the artful elegance of Hôtel de Berri in the heart of Paris or the alpine sophistication of Alpes Hôtel Pralong in Courchevel. Known for their impeccable design, the properties blend their unique style with local character, offering highly individualized rooms where no two spaces are exactly alike.

Six Properties in Under Five Months

With an ambitious vision for digital transformation, Dokhan Luxury Hotels sought a guest-facing solution that could be deployed quickly across multiple properties while maintaining a high degree of control and quality. The group was determined to move fast but not at the expense of brand integrity or operational efficiency.

SuitePad responded with a phased rollout strategy that allowed the group to onboard six hotels in just under five months. This efficient timeline was made possible thanks to the HQ team’s strong preparation and the SuitePad team’s innovative input throughout the process. By aligning with internal project timelines and supporting each property individually, SuitePad enabled a smooth transition to digital guest communication without disruption to daily operations.

“The onboarding was smooth, structured, and impressively fast. SuitePad guided us through the process and adapted to our internal timelines at each hotel.”

Marylou Bousquet, Marketing and Communication Coordinator at Dokhan Luxury Hotels.

Le Dokhans SuitePad tile view
Le Belgrand SuitePad splash screen
Le Metropolitan SuitePad tile view
Hotel de Berri SuitePad splash screen

Brand Consistency Meets Hotel Personality

Following the successful pilot, the rollout to other properties was both fast and thoughtful, proving that speed doesn’t have to compromise quality. The next challenge was ensuring each SuitePad interface felt like a natural extension of the hotel, while remaining easy to implement for staff.

For Dokhan Luxury Hotels, consistency across the guest experience, both online and offline, was essential. With a brand structure combining Marriott-affiliated franchises and independently managed hotels, it was crucial to maintain a unified digital setup while preserving each property’s unique identity.

SuitePad’s flexible platform made this possible. From layout and color palette to tone of voice and icons, every detail was customized to reflect each hotel’s character, resulting in a guest experience that was cohesive across the group yet tailored to each location.

“

We want to be recognized not just as individual hotels, but as a unified brand.

SuitePad helps us communicate the identity of Dokhan Hotels as a group, not just as properties connected to Marriott.

Marylou Bousquet · Marketing and Communication Coordinator, Dokhan Luxury Hotels

Conclusion

With SuitePad, Dokhan Luxury Hotels has achieved what many hotel groups strive for: a cohesive digital experience that doesn’t erase the individuality of its properties, but instead reinforces it. By combining a fast, coordinated rollout with fully tailored design, the group has introduced a modern guest touchpoint that is both functional and brand-aligned.

“SuitePad allows us to deliver modern guest communication without sacrificing what makes each of our hotels unique.”

Marylou Bousquet

Dokhan Luxury Hotels & SuitePad

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