SuitePad In-Room Tablet: Booking Tool

Through the booking tool on the SuitePad In-Room Tablet, your guests have the convenience of adding various additional services, such as room service or spa treatments, around the clock — without the need to visit the front desk or pick up the phone. As a hotelier, this gives you a unique opportunity for upselling directly in the hotel room — an area typically less accessible during your guest's visit. You can boost the active marketing of your offerings through automated and personalized push messages.

Breakfast

Restaurant Upsell on the SuitePad In-Room Tablet

Table Reservation

Room Service

Spa Upsell on the SuitePad In-Room Tablet

Spa

Pillow Upsell on the SuitePad In-Room Tablet

Pillows

Activities Upsell on the SuitePad In-Room Tablet

Tours

Hotel Shop

Late Checkout

1. Offers

Using our CMS, you can seamlessly integrate and modify additional services. You have the flexibility to showcase these offerings on all SuitePad devices or customize them for specific room categories. You also have the choice of making them instantly bookable or available upon request.

2. Selection & Booking

Your guests can browse through the offerings on the SuitePads and make bookings or inquiries. An intuitive booking form asks for preferred time slots, confirmation methods, and any additional comments. For certain services, like room service, multiple items can be added to the cart and ordered together.

3. Order Summary

Our system automatically records all bookings and requests, making them available for processing in the order list by the relevant departments. There's also the option to notify your staff about incoming orders via email or automatic calls, reducing the need to keep the SuitePad CMS open at all times.

4. Confirmation

Depending on guest preferences, the booking or request can be confirmed or declined with just one click via phone call, email, SMS, or SuitePad push notification. For paid additional services, the corresponding amount will be added to the room bill.

In the first six months following the installation, the tablets helped generate close to 3,000 room service orders worth around €35,000 in revenue. The in-house restaurant sees an increased booking rate when guests are encouraged to reserve a table through push notifications.

The Olivar Suites

Dimitris Fronimos, Marketing Executive

Since we digitalized the hotel directory, we’ve seen more inquiries about in-house restaurant and spa bookings. Our guests are inspired by the content and ask their butler to make reservations for them.

The Lanesborough London

Christian Krajewski, Head of Digital Marketing

The SuitePad In-Room Tablet as a Booking Tool

THE DIGITAL BOOKING YOUR GUESTS ARE LOOKING FOR

UPSELLING DIRECTLY IN THE HOTEL ROOM

Breakfast

Table Reservation

Room Service & Minibar

Massages & Cosmetics

Room Services

Rent a Bike

Tours & Workshops

Souvenirs

Late Checkout

HOW DOES DIGITAL BOOKING WITH SUITEPAD WORK?

1. Offers

2. Selection & Booking

3. Order Summary

4. Confirmation

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A clear and bold header

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WHAT OUR CUSTOMERS SAY

The Olivar Suites

The Lanesborough London

SEE FOR YOURSELF