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There was a time when hotel phones played a key role in generating revenue. Features_In-Room-Tablet_EN_Phone-en-de
Guests made calls from their rooms, and hotels earned a share of the call charges. But with smartphones and internet calling, guests rarely use room phones anymore. What was once a source of income has now become a cost. Even so, hotels are still expected to provide phones in guest rooms for safety and emergency use.

But this doesn’t have to mean extra costs you can’t avoid.

There are alternatives, such as SIP, VoIP, or in-room tablets, to consider if you want to update your hotel phone system as optimized as possible.

We prepared this guide to help you identify where this money is going, how to turn it around, and even make additional revenue with your guest communication tool.

We Did the Math: Hotels Lose Up to $50,000 Per Year on Unused Phones

It’s a common problem: guests rarely use in-room phones anymore, yet hotels continue to pay for them as if nothing has changed. Our research shows that hotels can lose up to $50,000 per year maintaining phone systems that deliver little to no value.

Where does the money go?


chart-lineHigh maintenance and support fees for outdated infrastructure

GeringeKostenExpensive hardware and line rental charges that add up fast

abacusLimited functionality, offering no upselling or guest engagement opportunities

What Hotels Can Do Instead

You don’t have to choose between following the law and saving money.
With modern options like SIP, VoIP, and central call routing, hotels can remain compliant while reducing phone system costs. No more outdated hardware or overpriced phone lines. SuitePad makes it even easier.

Our in-room tablets replace the traditional phone and fully meet emergency call requirements.

With SuitePad, you can:

  • Let guests make VoIP calls right from the tablet
  • Route calls through a central system to lower costs
  • Boost revenue with promotions and upsells
  • Run everything—calls, orders, messages—from one simple device.
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Did you know?

SuitePad uses performance-based pricing — meaning you only pay when it delivers results. No upfront costs, no risk. If it’s not boosting your revenue or savings, you don’t pay.

Free White Paper: The Hotelier’s Guide to Hotel Room Phones

More About the Suitepad phone feature

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The SuitePad In-Room Tablet as a Hotel Phone

The SuitePad in-room tablet's built-in telephone feature replaces the traditional hotel phones. With no need for extra hardware or maintenance expenses associated with a traditional system.
» Learn more about the Phone Feature
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5 Scenarios Mobile Ordering Improves Hotel Operations

This blog post explores 5 real-world hotel scenarios where mobile ordering improves operations, streamlines service, reduces workload, and enhances the guest experience across touchpoints.

» Learn more about mobile ordering
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4 Tips to Stop Losing Money on Hotel Phones and Start Earning

Discover 4 actionable strategies to reduce hotel phone system costs, replace outdated PBX hardware, and boost revenue with VoIP, SIP trunking, and in-room tablets like SuitePad.

» Discover the 4 strategies

See how YOur hotel can benefit from The SuitePad phone feature

Book an individualized consultation with SuitePad and discover what’s possible. 
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