The Guest Journey Push feature elevates the guest experience by delivering timely, personalized push notifications that enhance engagement and simplify communication. Send them at any point during a guest's stay, either to everyone or filtered by criteria like length of stay or PMS data such as rate code. Hotel chains can also send push messages across multiple properties at once, making it easy to manage promotions and communications centrally.
The benefits of the Guest Journey Push
Personalization
Improve personalisation by using guest data like names to create unique and engaging interactions tailored to each individual.
Targeting
Optimise targeting by using data like length of stay or rate code to filter recipients, ensuring the right message reaches the right audience.
Scheduling
From check-in to check-out, reach guests at the perfect time in their individual guest journey via tailored offers at key moments.
Integrates with your PMS system
A property management system (PMS) is essential for hotels to streamline operations, boost efficiency, and deliver exceptional guest experiences by ensuring smooth communication across all systems.
To enable the full functionality of our guest journey push feature, a PMS integration is required. SuitePad's support team is ready to assist those without current integrations in setting up the necessary systems.
What you can do
Add, Modify, or Delete Pushes
Easily create new notifications, update existing ones, or remove outdated messages through a user-friendly interface.
Filter Recipients
Tailor your messages by targeting specific rooms based on various criteria, such as length of stay, booking channel, rate code, and more.
Personalised Content
Customise each push notification with images, active links, and personalised messages. Address guests directly using placeholders to create a more personalised experience.
Scheduling Options
Choose the optimal time for each message from various scheduling options, such as specific days of the stay, check-in timing, or even guest birthdays. Schedule multiple notifications to enhance guest engagement throughout their stay.
Automatic Removal
Set parameters for when messages should be automatically removed from the tablets, keeping the guest experience clutter-free and up-to-date.
Multilingual Support
Switch smoothly between different installation languages to cater to your international guests.
See for yourself
Explore the SuitePad in-room tablet with its diverse range of features and design options. Our product experts will customize the online presentation specifically for your hotel and target audience, ensuring you receive all the relevant information.
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