YOUR OWN BRANDED IN-ROOM VOICE ASSISTANT THAT GUESTS ACTUALLY USE
AI-powered guest communication is quickly becoming an industry standard and a key competitive advantage for modern hotels. SuitePad AI is here to help you stay ahead by giving guests instant answers to their questions while reducing the strain on your staff. Think of it as your own Alexa, but private and on-brand. From “What time is breakfast?” to “Can I book a spa appointment?”, SuitePad AI delivers instant, on-brand answers right on the in-room tablet via chat or voice assistant functionality. No app downloads, no waiting at the front desk.
WHY SUITEPAD AI?
Less Stress for Your Team
SuitePad AI takes care of the routine questions so your staff doesn’t have to. More than 80% of guest questions are answered instantly, giving your team more time to focus on what matters most
Faster Answers for Guests
No more waiting in line or picking up the phone. Guests get what they need in seconds, with around 200 chats resolved per property each month directly through the in-room tablet.
Always On-Brand and There
Every response sounds like your hotel. Only about 10% of questions go to reception, keeping the experience smooth for guests and manageable for your team.
WHAT DOES SUITEPAD AI LOOK LIKE FOR YOUR GUESTS?
Hit play to see SuitePad AI in action with its two subfeatures: SuitePad AI Voiceand SuitePad AI Chat.
SuitePad AI Voice: Guests tap the microphone icon and ask questions like “What is there to do around the hotel?” The assistant responds instantly.
SuitePad AI Chat:Guests open the chat from the main screen and get instant, on-brand answers from an assistant trained on your hotel’s information.
SuitePad AI lives on your hotel’s in-room tablets and is easily accessible via a chat bubble or voice command on the home screen. Once the guest selects their language, the assistant launches and is ready to help.
Your Hotel’s Content: The AI uses information you provide, like spa opening hours, check-out times, FAQs, and local recommendations, to answer guest questions accurately.
Built-In Travel Knowledge: It can also respond to general questions guests might ask, like what to see or do in the area.
Real-Time Data: AI Chat pulls in live weather updates and, if connected to your PMS, can answer personalized questions like “When do I check out?"
Sporadical Quality Checks: To ensure high standards, we regularly evaluate responses for accuracy, clarity, and tone to ensure it meets your standards.
Guest Privacy Protected: The system is not always listening, and guest conversations are deleted daily or stored only for the duration of the stay with PMS integration.
SEE FOR YOURSELF
Explore SuitePad with its full range of features, tailored to your hotel and guests. In a quick 20-minute demo, our expert will show you:
Full product demo, including SuitePad AI
Real use cases for your hotel
Proven best practices and results
SuitePad AI is already tested in 30+ hotels across Europe, proving its impact in real guest interactions.
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