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Quick Feedback on the SuitePad In-Room Tablet
Gather real-time guest feedback to resolve issues quickly and enhance service quality.
GAIN INSTANT GUEST INSIGHTS AND TAKE ACTION IN REAL TIME
Quick Feedback lets you capture guest sentiment at key moments in their stay, ensuring you can react swiftly to enhance their experience. Using a simple emoji-based system—happy, neutral, or unhappy—guests can share how they feel in just one tap. With SuitePad Quick Feedback, all guest feedback is stored in the analytics section of the admin panel, giving you the tools to track trends, identify recurring issues, and refine service strategies. For multi-property hotels, comparing feedback across locations helps standardize best practices and ensure consistent service quality.
HOW IT WORKS
With clear statistics at your fingertips, you can make informed decisions, refine operations, and resolve concerns before they impact guest satisfaction.
Engage guests effortlessly
With just a tap, guests can seamlessly share their experience, generating more responses than traditional feedback methods. In top-performing hotels, this effortless interaction results in 50+ feedback responses per device per year, helping hotels improve service while guests are still on-site.
Fix issues in real time
Resolve issues before they escalate into negative reviews. Guests can instantly share their concerns, allowing staff to address problems on the spot. In fact, 12% of feedback responses flag issues, giving hotels 120 opportunities per year to resolve them before they impact online ratings.
Enhance long-term experiences
The feature helps hotels spot trends in guest feedback and improve service over time. With 1,000+ guest insights annually, hotels can track common issues and preferences, making smart changes that enhance the guest experience, leading to higher satisfaction and better reviews.
SuitePad’s quick feedback feature proved very beneficial in terms of gathering real-time responses from our guests. This quick interaction allowed us to solve any problem that might have occurred when the guest was still at our hotel.
