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Three pillar in a hotel lobby symbolizing integration, guest adaption and goal setting with hospitality AI strategy

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The 3 Pillars of During-Stay AI: How To Operationalize AI Strategy

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Rob Helfrich

Rob Helfrich
As Head of Customer Success Management, Robert develops strategies together with customers to ensure a long-term contribution to profitable growth and guest retention. Rob looks after hotels such as Dorint, Jumeirah, Welcome Hotels, Roomers, and other global hotel chains.

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The 3 Pillars of During-Stay AI: How To Operationalize AI Strategy

This blog explores the three pillars of during-stay AI in hospitality, integration, goal setting, and guest adoption, and how hotels can move from pilots to real operational impact.

Updated on 17 February 2026
Featured Three pillar in a hotel lobby symbolizing integration, guest adaption and goal setting with hospitality AI strategy