Elounda Hotels and Resorts: One High Season, €200,000 in New Revenue

Introduction

In just five months of peak operation, from May to September, the Elounda Hotels & Resorts unlocked a new revenue stream directly inside the guest room. Across three luxury properties with 365 rooms, guests generated €200,000 in tablet-based orders, averaging €1,500 per room. What makes this result even more striking is how organically it happened. Guests spent more than five minutes per session, engaging deeply with services, offers, and experiences.

At the same time, Elounda used digital guest choices to drive efficiency and sustainability, leading to 1,077 skipped room cleanings and €8,616 in operational savings through the Green Option.

This is the story of how a luxury resort group turned quiet, in-room decisions into measurable commercial and operational impact.

About Elounda Hotels and Resorts

Elounda Hotels and Resorts is one of Greece’s most established luxury hospitality groups, located on the northeastern coast of Crete. The Elounda Hotels Complex brings together three premium properties with a total of 295 rooms, welcoming an international audience that values privacy, elegance, and personalized service.

The brand has built its reputation on consistency and attention to detail. Every guest journey is designed to feel calm, intuitive, and personal from arrival to departure. For the management team, the challenge was never about improving service quality. It was about preserving that level of excellence while responding to rising expectations, seasonal demand, and operational pressure.

SuitePad is live at Elounda Mare Hotel, Elounda Peninsula All Suite Hotel, Elounda Akti Olous (Adults Only), and Porto Elounda GOLF & SPA RESORT, covering 365 rooms.

When Guest Convenience Becomes a Revenue Channel

What Elounda experienced during the 2025 high season went far beyond “digital guest information.” The in-room tablet quietly became a new commercial layer inside the hotel.

Guests browsed experiences, discovered services, and placed orders when it suited them, without waiting, calling, or coordinating with the front desk. Over the course of the season, this behavior translated into €200,000 in guest-driven revenue. Not through aggressive selling, but through availability and timing.

“We didn’t change our service philosophy,” says Marina Kokotos, the owner of Elounda Hotels and Resorts. “We simply made access to our services easier and the results followed naturally.”

What impressed the leadership team most was how evenly the revenue spread across the property: €1,500 per room in just one season, created through hundreds of small, effortless guest decisions.

High Engagement Without Operational Pressure

What surprised the team just as much as the revenue was the depth of guest engagement. With an average session time of more than five minutes, guests were not simply checking information. They were exploring services and returning to the tablet throughout their stay

This level of engagement changed daily operations in subtle but powerful ways. Fewer calls reached the front desk. Fewer routine questions interrupted staff. Guest interactions became more intentional, more contextual, and more relaxed.

The tablet became a silent extension of the service team, present in every interaction, but without adding pressure on staff.