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Frequently Asked Questions
Everything you need to know about SuitePad
If you have specific questions about SuitePador or other related topics, you'll find everything you need to know
Here we have clarified the most frequently asked questions on the following topics:
General Questions
SuitePad has features that affect in-room TV entertainment: SuitePad Remote Control enables hotel guests to control their TV devices using the SuitePad TV Control digital interface through the SuitePad built-in infrared blaster. This feature works with all TVs that have a built-in infrared receptor.
At SuitePad, we design all our hardware ourselves using data and insight from top hoteliers around the world. Our devices are built in a factory in China to our specific designs and requirements. The facilities are regularly visited and inspected by our technicians and managing directors. Find out more about how and where SuitePads are made here. Once the tablets are built, they are sent to our SuitePad head office in Berlin. Here, they undergo a series of rigorous quality checks before the operating system is installed. When a new customer orders a SuitePad installation, we upload their SuitePad installation to all the tablets in our head office before shipping them via express mail. Installing the operating system and SuitePad installation in the SuitePad head office allows us to ensure there are no data security risks.
Wifi access and a permanent power supply are necessary for SuitePad's solution to be installed at any hotel. Some features such as VoIP require additional requirements. To learn more about these, contact our staff who will be able to help advise you.
SuitePad will guide you through the installation process. With your dedicated account manager, you will create the SuitePad interface that you want for your hotel. Then, your account manager will install your SuitePad devices and all related software for you, or perform a remote installation, guiding you the whole way. To find out more about the installation process, check out this blog post.
The administration is far less time consuming than physical guest directories as all content can be changed with just a few clicks.
At SuitePad, we understand that when things go wrong, you need them cleared up as soon as possible—after all, time is money! Every SuitePad customer will have a dedicated account manager who can help with day-to-day, non-urgent issues.
However, if an urgent problem should arise, we have a 24-hour technical support hotline where you can get help from our technical experts.
For any technical problem, please contact our hotline service by phone +49 30 319 850 110 or by email at support@suitepad.de.
The beauty of technology is how fast it changes and upgrades, however, the downside of this is the need to keep pace. At SuitePad, we are at the forefront of hotel tech. We constantly use insight from customers and industry leaders to create new and innovative solutions as well as upgrade and evolve existing ones. As a SuitePad customer, you will always have access to new technology updates as soon as they are released at no extra cost. You will also have the opportunity to upgrade or add additional SuitePad solutions at any time during your SuitePad contract.
All SuitePad customers see both tangible and intangible benefits from installing SuitePads. Many customers see an increase in orders through hotel outlets such as room service, spa bookings, and restaurant bookings. Many hotels also fully finance their SuitePad subscription through SuitePad’s Green Option feature, which generates significant cost savings. From a financial perspective, the SuitePad is a smart solution, but there are also many benefits that you can’t put a price on, such as increasing guest satisfaction, providing a more complete service, and increasing the number of return guests. Overall, these benefits will also bring in money while also improving the hotel’s reputation. In this sense, SuitePad is very much worth the investment.
SuitePad provides all customers with an innovative CMS. With this cloud-based system, hotel staff can receive and administrate ordering and reservation requests. We can also integrate partner systems from our customers or prepare an API interface if possible. In general, customers love to use our CMS because there are no additional costs. They are also able to track statistics of their different departments on one dashboard via SuitePad.
Technical Details
SuitePad has features that affect in-room TV entertainment: SuitePad Remote Control enables hotel guests to control their TV devices using the SuitePad TV Control digital interface through the SuitePad built-in infrared blaster. This feature works with all TVs that have a built-in infrared receptor.
At SuitePad, we design all our hardware ourselves using data and insight from top hoteliers around the world. Our devices are built in a factory in China to our specific designs and requirements. The facilities are regularly visited and inspected by our technicians and managing directors. Find out more about how and where SuitePads are made here. Once the tablets are built, they are sent to our SuitePad head office in Berlin. Here, they undergo a series of rigorous quality checks before the operating system is installed. When a new customer orders a SuitePad installation, we upload their SuitePad installation to all the tablets in our head office before shipping them via express mail. Installing the operating system and SuitePad installation in the SuitePad head office allows us to ensure there are no data security risks.
Wifi access and a permanent power supply are necessary for SuitePad's solution to be installed at any hotel. Some features such as VoIP require additional requirements. To learn more about these, contact our staff who will be able to help advise you.
SuitePad will guide you through the installation process. With your dedicated account manager, you will create the SuitePad interface that you want for your hotel. Then, your account manager will install your SuitePad devices and all related software for you, or perform a remote installation, guiding you the whole way. To find out more about the installation process, check out this blog post.
The administration is far less time consuming than physical guest directories as all content can be changed with just a few clicks.
At SuitePad, we understand that when things go wrong, you need them cleared up as soon as possible—after all, time is money! Every SuitePad customer will have a dedicated account manager who can help with day-to-day, non-urgent issues.
However, if an urgent problem should arise, we have a 24-hour technical support hotline where you can get help from our technical experts.
For any technical problem, please contact our hotline service by phone +49 30 319 850 110 or by email at support@suitepad.de.
The beauty of technology is how fast it changes and upgrades, however, the downside of this is the need to keep pace. At SuitePad, we are at the forefront of hotel tech. We constantly use insight from customers and industry leaders to create new and innovative solutions as well as upgrade and evolve existing ones. As a SuitePad customer, you will always have access to new technology updates as soon as they are released at no extra cost. You will also have the opportunity to upgrade or add additional SuitePad solutions at any time during your SuitePad contract.
All SuitePad customers see both tangible and intangible benefits from installing SuitePads. Many customers see an increase in orders through hotel outlets such as room service, spa bookings, and restaurant bookings. Many hotels also fully finance their SuitePad subscription through SuitePad’s Green Option feature, which generates significant cost savings. From a financial perspective, the SuitePad is a smart solution, but there are also many benefits that you can’t put a price on, such as increasing guest satisfaction, providing a more complete service, and increasing the number of return guests. Overall, these benefits will also bring in money while also improving the hotel’s reputation. In this sense, SuitePad is very much worth the investment.
SuitePad provides all customers with an innovative CMS. With this cloud-based system, hotel staff can receive and administrate ordering and reservation requests. We can also integrate partner systems from our customers or prepare an API interface if possible. In general, customers love to use our CMS because there are no additional costs. They are also able to track statistics of their different departments on one dashboard via SuitePad.
SuitePad Devices
One of SuitePad's unique selling points is the customized installation that aligns with your hotel's corporate identity and design. Our dedicated Content Managers carefully integrate your branding into the tablets' software, creating a final product that is one and dear to your hotel.
In this blog post, we explore the design process of SuitePad in-room tablets.
After signing the contract, the onboarding process begins. This typically takes 6 to 8 weeks, depending on the inputs received from the hotel. Our valuable Project Managers assist you with your onboarding to make sure everything works smoothly. We offer a fast-track onboarding option for hotels that promptly provide all the necessary information.
You can find more information about the Onboarding here.
In general, we can link to every additional system via deeplink in our BYOD solution. This means that if there are online shops, online table reservations, online check-in based on weblinks, they can also be accessed through the BYOD solution.
With SuitePad, not only can you promote your hotel app, but you can also maintain the content through SuitePad's CMS. Hotel staff get access to the SuitePad Content Management System. There, among other things, content can be changed, requests and orders can be processed, and push notifications sent to guests, either manually or automatically.
If you want different designs for the sub-brands or your hotel chain, or even individualized tablet interfaces for each of your hotels, that's no problem! SuitePad can build several different designs on the same SuitePad contract, ensuring your hotel brand is maintained across all your establishments while also giving them each some individuality.
All content from your website can be integrated in the SuitePad content either by weblink integration or iframe integration.
As part of our installation service we prepare all settings on every single device at our head office before shipping the tablets to the hotel. However, we can show you a demo installation and device to exhibit what your installation may look like.
Even though SuitePad is primarily an in-room communication solution, SuitePad tablets can also be used in various hotel outlets. Many SuitePad customers use the tablets in F&B outlets or meeting areas. Depending on the use case, SuitePad can support you when installing tablets in non-hotel room areas of your hotel.
The roomservice ordering and Green Option functions tend to be the most popular with guests.
Yes. As a hotel chain user, you will have access to all hotels belonging to the hotel chain. You can therefore update all information simultaneously, or pick and choose which information you would like to update in which hotels. For example, you may only want to update certain information at European hotels. SuitePad is designed to be easy to use and flexible when managing a large number of properties.
Do you have any further questions?
Feel free to contact us.
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