While it’s a very rare occurrence, some guests do decide to steal items from hotel rooms. SuitePad has devised several safeguards against theft that discourage guests from stealing the in-room tablets.
- Guests are made aware that they cannot use the tablets outside of the hotel as they are set in kiosk mode and that SuitePads are theft protected.
- Once a guest accepts the terms and conditions, the burden of proof of theft is on the guest, not on the hotel. Therefore, in the unlikely scenario that a guest is suspected to have stolen a device, they are legally obliged to prove that they have not stolen it. This protects the hotel from liability in this unlikely scenario.
- SuitePad has an optional insurance coverage policy for the SuitePad devices that insures against breakage and theft.