Guests can use their own devices to explore hotel services, receive sightseeing tips and restaurant recommendations, arrange spa treatments, or book their next stay – without the need to install a hotel app.
Hotel apps that need to be installed on the guest’s smartphone or tablet result in low engagement rates when compared to SuitePad’s Bring Your Own Device solution. On average, fewer than two percent of guests actually download hotel apps.
The SuitePad BYOD solution instead gives your guests access to your digital guest directory via a personalized link – retrievable using any Internet browser, irrespective of device or location. You can offer your guests the same benefits and functions of a hotel app without the need to invest heavily in development, design, and marketing.
The SuitePad BYOD solution enables you to welcome your guests and give them access to your property’s services before they arrive. With the latest hotel information, guides, day-trip tips, and exclusive offers, you’ll pique their interest and encourage them to discover more. Just as with hotel apps, the SuitePad BYOD solution allows guests to book wellness treatments or dinner at the hotel restaurant.
The SuitePad BYOD solution combines the most important information on day trips, attractions, restaurants, and current events, enabling you to give your guests valuable points of reference rather than overloading them with options. Guests can directly book hotel offers while on the go, helping drive sales and bypassing the need for sales staff. This means you and your hotel's staff can concentrate on what's really important – making your guest's stay as pleasant as possible.
Once guests have checked out, SuitePad BYOD allows you to keep in contact with them. Your guests can conveniently provide feedback and rate their stay using their Smartphone or tablet. SuitePad’s BYOD also promotes direct bookings via your own website and helps boost customer loyalty by promoting your hotel's loyalty programmes.
“We have been using SuitePad technology since 2014. We believe being able to communicate informally with guests and inform them about our products is a huge advantage. The new BYOD solution enables us to provide guests with the most important information about their stay before they even check-in, without having to send tediously long emails.”
Whether you want to replace your classic guest directory, increase sales revenue, or improve communication with your guests, the SuitePad digital guest directory is the solution that will help you do just that. Book a free product presentation with one of our staff members.