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The SuitePad In-Room Tablet as a Stay Manager

Centralizes various guest preferences into one streamlined interface.

Stay Manager Mock-Up

TAILORED STAYS MADE EASY FOR GUESTS AND HOTELS

SuitePad’s Stay Manager is an innovative way for guests to customise their stay. It presents key options and questions at the beginning of the guest's visit on the in-room tablet, eliminating the need for repetitive interactions. This feature integrates the guests into the hotel's digital processes, making it easier for both guests and hotels to manage stay-related details and helping to reduce human error of unpracticed staff. 
 
For hotel chains, Stay Manager offers significant advantages by streamlining guest communication across locations, enabling consistent, personalized service while at the same time reducing staff workload.

How does the Stay manager work?

The Stay Manager shows up right after the guest chooses their language on the tablet. It can appear again on later days if there are still useful options for the guest. The guest's stay can be personalized through a set of customizable steps.

  1. 1. Checkout Date Picker

    The guest sets their checkout date, which determines the relevance of other options during their stay. This is crucial for preventing irrelevant offers like room cleaning on the guest's last day.
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  2. 2. Green Option

    This feature offers guests the ability to skip daily room cleaning, supporting sustainability initiatives. It’s one of the primary drivers for reducing hotel resource use and is usually positioned right after the checkout date step.
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  3. 3. Carbon Offset

    Guests can opt to offset the carbon footprint of their stay with a single tap. SuitePad collaborates with a carbon offset partner to handle this process.
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  4. 4. Breakfast Upsell

    This step enables guests to pre-order breakfast for the next day, including options like child pricing. This increases convenience for guests and allows the hotel to boost its food and beverage revenue.
    breakfast upsell

  5. 5. Thank You

    The final step, displayed after the guest’s initial setup, confirms that their preferences have been saved. It invites them to explore additional features on the tablet.
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BENEFITS OF STAY MANAGER

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Personalization

By enabling guests to make choices about their stay, such as skipping room cleanings or ordering breakfast, the Stay Manager empowers guests to personalise their experience, increasing guest satisfaction.

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Integrate with Hotel Systems

By integrating with the hotel’s Property Management System (PMS), Stay Manager can automatically retrieve guest data like checkout dates, reducing manual input and ensuring a smoother guest experience.

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Show Relevant Options

The Stay Manager ensures that only relevant options are shown to guests based on their checkout date and other parameters. For example, the Green Option won’t be shown if the guest is checking out soon.

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Multi-Step Interactions

The Stay Manager minimizes guest frustration by avoiding cluttered, repetitive pop-ups, providing a clear and organized way to present options and updates for a better experience.
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Sustainability

It encourages guests to make environmentally friendly choices through the Green Option (skipping room cleaning) and the Carbon Offset feature, allowing hotels to align with eco-conscious values.

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Reduce Manual Work

The feature automates many routine and repetitive guest interactions, allowing hotel staff to focus more on providing personalized attention and deeper, more meaningful service to their guests.

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Increase Efficiency

The Stay Manager minimises the need for manual interactions by automating many guest-related processes, such as displaying relevant services based on their stay length or preferences.

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Upsell Additional Services

By offering services like breakfast upsell and optional carbon offsets, the Stay Manager creates additional revenue streams for hotels without requiring extra effort from staff.

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Flexibility

The system is flexible enough to adapt to different hotels’ needs, allowing them to customize which steps are shown, the order of these steps, and the specific services offered to guests.

 

SEE FOR YOURSELF

Discover the SuitePad In-Room Tablet with its diverse range of features and design options. Our product experts tailor the online presentation specifically to your hotel and target audience, ensuring you receive all the relevant information.

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