Since their introduction nine years ago, hotel guests have used all the SuitePad guest room tablets online throughout the world for a total of 6,854,192,007 seconds, which is about 217 years. The number of rooms in the 40 countries where SuitePads are currently used – approx. 90,000 – also demonstrates the great demand within the hospitality industry for a modern, digital solution for communicating with guests.
Both the SuitePad’s wide range of functions and possible applications, and the “enforced break” caused by the COVID-19 pandemic, have played pivotal roles in its successful use in many hotels. “COVID-19 made many hotels recognise the sign of the times and up their digitalisation efforts,” explains SuitePad Co-Founder Moritz von Petersdorff-Campen. Last year, renowned hotel groups such as Leonardo and Domotel subscribed to SuitePad, as did a big number of boutique hotels and innovative hospitality companies, such as Limehome.
It’s between 5 and 6 in the evening that SuitePad tablets are most intensively used. “This is the time when most guests check in, explore their rooms, find the SuitePad and are curious about it,” adds von Petersdorff-Campen. SuitePad´s tablet software is individually tailored to the respective hotel and has a customised range of functions. The standard settings include a digital guest directory, various ordering functionalities, a range of games and free internet access. In addition, guests can use the practical device to book restaurant and spa visits and view advertisements for the hotel’s facilities. Many hotels are also already using the SuitePad as a remote control for the television, for replacing the hotel telephone or as a quick and simple way for hotel guests to forgo room cleaning.