Know-how & inspiration on guest engagement.

Field notes on hotel technology, guest experience, AI in hospitality and what we are learning from the 70,000+ rooms running SuitePad.

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Guest ExperienceGuest Communication

The In-Room Standards That Cost Hotels Forbes Points

A large share of the in-room and digital standards behind a five-star rating are within your control. Here are six gaps, and how to close them.

Dilara Develi July 15, 2026 6 min read

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All Posts Hotel Technology Guest Experience Industry Trends Customer Stories SuitePad News AI & Innovation

15 Jul

Guest ExperienceGuest Communication

The In-Room Standards That Cost Hotels Forbes Points

Chasing a Forbes Travel Guide rating, or defending one, comes down to hundreds of small moments. Many of them happen inside the guest room, where the hotel has ...

Dilara Develi 6 min read

Photorealistic close-up of a small printed QR code card on a hotel desk, slightly out of focus in the background a guest's hand reaching past it for their phone or keys

15 Jun

Hotel TechnologyGuest ExperienceGuest Communication

Nobody Scans a QR Code to Skip Their Housekeeping. Here's Why.

No guest wakes up, looks around the room, and thinks: today's the day I skip my cleaning. Let me find the QR code.

Dilara Develi 4 min read

SuitePad tablet with the gust notification feature on a hotel table

08 Jun

Hotel TechnologyGuest ExperienceRevenue

The In-Room Push Notification Playbook: 7 Campaigns That Drive Revenue

Most hotels that have in-room technology treat push notifications as a nice-to-have. Something to use when you remember to. A message sent when something goes ...

Dilara Develi 5 min read

We Analyzed 84,000 Hotel Reviews. Bad Scores Dropped by Half.

12 May

Hotel TechnologyGuest Experience

We Analyzed 84,000 Hotel Reviews. Bad Scores Dropped by Half.

Here is something most hotel GMs already feel but rarely see in data: the difference between a 8.9 and a 9.0 on Booking.com is not a rounding error. It is real ...

Moritz v. Petersdorff-Campen 7 min read

a selection of room service items on a blue table aganist a lilac background

10 Apr

Guest ExperienceAI & Innovation

Why the Best Room Service Win Happens Before the Guest Taps 'Confirm'

How SuitePad's smart room service recommendation feature helps upscale and luxury hotels increase order value by surfacing the right add-ons at checkout.

Dilara Develi 4 min read

Three pillar in a hotel lobby symbolizing integration, guest adaption and goal setting with hospitality AI strategy

17 Feb

Guest ExperienceAI & Innovation

The 3 Pillars of During-Stay AI: How To Operationalize AI Strategy

This blog explores the three pillars of during-stay AI in hospitality, integration, goal setting, and guest adoption, and how hotels can move from pilots to ...

Dilara Develi 4 min read

Minimalist abstract background with smooth overlapping geometric planes in aubergine grey and turquoise, with a soft central glow suggesting connection and continuity.

14 Jan

SuitePad News

To the Hoteliers Keeping Us #1 and the Team Making It Possible, Thanks

This year, SuitePad was named Best In-Room Tablets at the HotelTechAwards for the seventh consecutive time. And while we are super happy about this this isn’t ...

Dilara Develi 3 min read

Modern hotel room shown as three clearly separated spaces divided by walls: on the left, a family with children settling in; in the center, a couple relaxing together on the bed; on the right, a business traveler working at a desk.

12 Jan

Guest ExperienceAI & Innovation

One Hotel, Three Guest Journeys: Personalization Powered by AI

This blog explores how hotels can design personalized guest journeys for families, couples, and business travelers using AI in the background, improving the ...

Dilara Develi 5 min read

an old phone symbolizing old hotel phones and the history of hotel room tech

29 Aug

Hotel Technology

From Hotel Phones to Tablets: How Innovation Shaped Guest Experience

This blog traces hotel guest technology from in-room phones and TVs to today’s streaming and apps, showing how once-profitable innovations became cost centers ...

Moritz v. Petersdorff-Campen 6 min read

A hand holding a mobile phone agains a blue background with review pop up thumbs up images coming out of the device

08 Jul

Hotel TechnologyGuest Experience

How a 0.1-Point Boost on Booking.com Can Increase Hotel Profits by 24%

Originally published on HotelTechReport, this blog post explains how an 0.1-point improvement in your Booking.com rating can boost hotel profits by up to 24% ...

Moritz v. Petersdorff-Campen 5 min read

13 Jun

Hotel Technology

4 Tips to Stop Losing Money on Hotel Phones and Start Earning Instead

Discover 4 actionable strategies to reduce hotel phone system costs, replace outdated PBX hardware, and boost revenue with VoIP, SIP trunking, and in-room ...

Dilara Develi 3 min read

a person holding a mobile phone after ordering on their phone

04 Jun

Hotel TechnologyGuest Experience

5 Real-World Scenarios Where Mobile Ordering Improves Hotel Operations

This blog post explores 5 real-world hotel scenarios where mobile ordering improves operations, streamlines service, reduces workload, and enhances the guest ...

Dilara Develi 5 min read

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SuitePad's Frequently Asked Questions

Know-how & inspiration on guest engagement.

The In-Room Standards That Cost Hotels Forbes Points

The In-Room Standards That Cost Hotels Forbes Points

Nobody Scans a QR Code to Skip Their Housekeeping. Here's Why.

The In-Room Push Notification Playbook: 7 Campaigns That Drive Revenue

We Analyzed 84,000 Hotel Reviews. Bad Scores Dropped by Half.

Why the Best Room Service Win Happens Before the Guest Taps 'Confirm'

The 3 Pillars of During-Stay AI: How To Operationalize AI Strategy

To the Hoteliers Keeping Us #1 and the Team Making It Possible, Thanks

One Hotel, Three Guest Journeys: Personalization Powered by AI

From Hotel Phones to Tablets: How Innovation Shaped Guest Experience

How a 0.1-Point Boost on Booking.com Can Increase Hotel Profits by 24%

4 Tips to Stop Losing Money on Hotel Phones and Start Earning Instead

5 Real-World Scenarios Where Mobile Ordering Improves Hotel Operations