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THE PARTNERSHIP

The expectations for convenience and digital accessibility during a hotel stay have dramatically changed. 
 SuitePad and Mitel have partnered to exceed these expectations by re-imagining the in-room communication, convenience, and digital accessibility experience.

Together, they combine the strength of Mitel’s hospitality phone systems with SuitePad’s award-winning in-room tablets to create new revenue streams and modern guest experiences for hotels.

What We are Building 

What would it mean if hotel guests were actually engaging with the hotel content and materials during their stay? That is exactly what SuitePad makes possible. It puts hotel brands, offers, and messaging directly in guests’ hands when and where it matters most.

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Smarter Call Handling with Mitel Workflow Studio

  • Guest places a call via SuitePad tablet or handset
  • AI assistant answers, using SuitePad’s hotel content for responses
  • Orders such as towels or room service are processed automatically via the SuitePad API
  • Staff workload drops, while upsell revenues increase

SuitePad Dock – Full In-Room Calling for the U.S.

  • Guests can call from either the SuitePad tablet UI or the connected room phone

  • Calls route through the Mitel PBX, fully E911- and brand-compliant

  • Routine requests are deflected by AI, while critical calls are routed instantly to staff

  • Hotels stay compliant while modernizing the guest experience

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Why Mitel Partners Benefit

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Easy to sell

performance-based pricing, no upfront investment

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Customer retention

extend PBX relevance in an era of shrinking margins

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Future-ready

bring tablets, AI, and PBX into one integrated guest platform

How does SuitePad's Performance BaseD Pricing Work?

SuitePad’s Performance Based Model is a results-driven pricing approach where hotels only pay when the solution generates measurable value. The main drivers are cost savings from skipped room cleanings through the Green Option and additional revenue from upsells such as breakfast, late check-out, or room service. With no upfront investment and an optional annual cap, this model ensures predictable costs while directly linking pricing to hotel performance.

Trusted Worldwide

SuitePad is used by 1,000+ hotels in 42 countries, including:

Leonardo Hotels

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Austria Trend Hotels

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Best Western

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Winner of the HotelTechAward “Best Guest Room Tablet” six years running

FROM THE L-SPARK ACCELERATOR TEAM

“This partnership is exactly what the Mitel Accelerator is designed for—combining Mitel’s global communications expertise with SuitePad’s proven hotel technology to create real business impact for partners and customers.”

— Leo Lax, Managing Director, L-SPARK

>> Learn more about L-Spark

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Ready to Join? Become a Partner. 

Extend your PBX portfolio with SuitePad
Open new doors with existing hotel customers
Grow recurring revenue with zero upfront risk
BECOME A PARTNER
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