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Know-how & inspiration on guest engagement.

Field notes on hotel technology, guest experience, AI in hospitality and what we are learning from the 70,000+ rooms running SuitePad.

Photorealistic close-up of a small printed QR code card on a hotel desk, slightly out of focus in the background a guest's hand reaching past it for their phone or keys

Hotel TechnologyGuest ExperienceGuest Communication

Nobody Scans a QR Code to Skip Their Housekeeping. Here's Why.

QR codes, apps, smart TVs. Hotels keep trying to engage guests digitally and keep getting low adoption. The reason is simpler than most people think.

Dilara Develi June 15, 2026 4 min read

All Posts Hotel Technology Guest Experience Industry Trends Customer Stories SuitePad News AI & Innovation

Photorealistic close-up of a small printed QR code card on a hotel desk, slightly out of focus in the background a guest's hand reaching past it for their phone or keys

Hotel TechnologyGuest ExperienceGuest Communication

Nobody Scans a QR Code to Skip Their Housekeeping. Here's Why.

No guest wakes up, looks around the room, and thinks: today's the day I skip my cleaning. Let me find the QR code.

Dilara Develi 4 min read

SuitePad tablet with the gust notification feature on a hotel table

Hotel TechnologyGuest ExperienceRevenue

The In-Room Push Notification Playbook: 7 Campaigns That Drive Revenue

Most hotels that have in-room technology treat push notifications as a nice-to-have. Something to use when you remember to. A message sent when something goes ...

Dilara Develi 5 min read

a selection of room service items on a blue table aganist a lilac background

Guest ExperienceAI & Innovation

Why the Best Room Service Win Happens Before the Guest Taps 'Confirm'

How SuitePad's smart room service recommendation feature helps upscale and luxury hotels increase order value by surfacing the right add-ons at checkout.

Dilara Develi 4 min read

Three pillar in a hotel lobby symbolizing integration, guest adaption and goal setting with hospitality AI strategy

Guest ExperienceAI & Innovation

The 3 Pillars of During-Stay AI: How To Operationalize AI Strategy

This blog explores the three pillars of during-stay AI in hospitality, integration, goal setting, and guest adoption, and how hotels can move from pilots to ...

Dilara Develi 4 min read

Minimalist abstract background with smooth overlapping geometric planes in aubergine grey and turquoise, with a soft central glow suggesting connection and continuity.

SuitePad News

To the Hoteliers Keeping Us #1 and the Team Making It Possible, Thanks

This year, SuitePad was named Best In-Room Tablets at the HotelTechAwards for the seventh consecutive time. And while we are super happy about this this isn’t ...

Dilara Develi 3 min read

Modern hotel room shown as three clearly separated spaces divided by walls: on the left, a family with children settling in; in the center, a couple relaxing together on the bed; on the right, a business traveler working at a desk.

Guest ExperienceAI & Innovation

One Hotel, Three Guest Journeys: Personalization Powered by AI

This blog explores how hotels can design personalized guest journeys for families, couples, and business travelers using AI in the background, improving the ...

Dilara Develi 5 min read

old PBX phone system stock image

Hotel Technology

4 Tips to Stop Losing Money on Hotel Phones and Start Earning Instead

Discover 4 actionable strategies to reduce hotel phone system costs, replace outdated PBX hardware, and boost revenue with VoIP, SIP trunking, and in-room ...

Dilara Develi 3 min read

a person holding a mobile phone after ordering on their phone

Hotel TechnologyGuest Experience

5 Real-World Scenarios Where Mobile Ordering Improves Hotel Operations

This blog post explores 5 real-world hotel scenarios where mobile ordering improves operations, streamlines service, reduces workload, and enhances the guest ...

Dilara Develi 5 min read

suitepad tablets on a grey background

Hotel TechnologyGuest Experience

Designing Hotel Room Tablets That Guests Actually Use (and Remember)

Explore practical design ideas for hotel in-room tablets that improve guest engagement and reinforce your brand—featuring tips on splash screens, home screen ...

Dilara Develi 3 min read

sepia image of an outdated hotel phone on a hotel room table

Hotel Technology

Why Outdated Hotel Phones Are Costing Your Hotel Thousands

Hotel phone systems used to generate revenue—now they quietly drain your budget. Learn how hotels are losing over $50K each year on outdated phone setups and ...

Dilara Develi 3 min read

SuitePad team at ITB 2025

Industry TrendsSuitePad News

The Future is Here: Insights from ITB Berlin 2025

Explore the top takeaways from ITB Berlin 2025, where AI, sustainability, and digital transformation shaped the conversation. Dive into the key moments that ...

Dilara Develi 4 min read

A typewriter with the word Review typed

Guest Experience

What's Wrong with Your Guest Feedback Strategy? (A Hotels Guide)

This blog delves into why real-time guest feedback is the missing piece in your hotel’s service strategy—and how you can use SuitePad Quick Feedback feature to ...

Dilara Develi 5 min read

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