Know-how & inspiration on guest engagement.

02 May

Guest ExperienceAI & Innovation

The Increasing Intelligence of the Guest Experience

AI's popularity has surged thanks to platforms like ChatGPT, making it accessible for everyday use. How can the hospitality industry hop on this trend and ...

Dilara Develi 4 min read

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27 Apr

Guest Experience

How a City Hotel Optimizes Late Check-out via Smart Process Adaptation

Free late check-out offers sound like good service. Yet, high demand can quickly turn this benefit for the guests into a challenge for the hotel. The solution ...

Susanne Krebs 3 min read

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27 Jan

Guest Experience

Optimized Content for the Hotel Website: 5 Important Tips

The hotel website serves as an online business card, digital brochure, and sales center that is always open, and content optimization is essential for driving ...

Juliana Hahn 6 min read

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19 Dec

Guest Experience

Optimized Content for Hotels’ Social Media: 5 Important Tips

Social media has become an essential marketing platform for hotels and optimizing social media content increases reach and the likelihood of direct bookings.

Juliana Hahn 6 min read

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13 Dec

Guest Experience

9 Unusual Upselling Ideas That Hotel Guests Won't Forget

Inspire your guests! Offer them an unforgettable experience! This is advice hoteliers hear all the time. But, unfortunately, specific ideas rarely follow.

Juliana Hahn 5 min read

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19 Oct

Industry TrendsGuest Experience

Turn Off Your Minibars Today: 5 Guest-centric Sustainable Alternatives

An opinion piece by Moritz von Petersdorff-Campen, Co-Founder and Managing Director of SuitePad, on rising running costs and viable alternatives to minibars.

Moritz v. Petersdorff-Campen 6 min read

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29 Mar

Hotel TechnologyGuest Experience

The Digital Hotel Guest Journey is Broken – What Can We Learn From Airlines to Fix it?

An opinion article by Moritz von Petersdorff-Campen, Co-Founder and Managing Director of SuitePad.

Moritz v. Petersdorff-Campen 7 min read

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11 Mar

Guest Experience

Hotel Guest Experience: Expectations vs. Reality

Improving guest experiences with technology seems like a no-brainer, but some hotels still need that little push. Here are some insights about improving your ...

Emilie Ausseil 9 min read

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05 Jan

Guest Experience

5 Game-Changing Improvements You Can Make to The Hotel Guest Directory

Are you looking to take your hotel guest directory to the next level? Find out how to improve this tool for your guests using digitalization.

Gregor Herz 5 min read

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16 Nov

Hotel TechnologyGuest Experience

Using Hotel Technology to Improve the Hotel Customer Experience

Hotel technology is ushering in a new era for hotels, rapidly changing the way they operate. Find out how it can improve the customer experience at your hotel.

Gregor Herz 7 min read

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01 Sep

Guest Experience

6 Top Tips for Streamlining Hotel Communications

In this blog post, we explore the different avenues you can take to ensure you’re utilizing the tools available to maximize your hotel revenue and improve your ...

Gregor Herz 5 min read

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11 Aug

Hotel TechnologyGuest Experience

From Burgers to Broccoli: Tracking hotel room service order trends

Whilst many guests are eagerly anticipating getting away as lockdown measures continue to ease – will their food preferences have changed post-pandemic?

Gregor Herz 4 min read

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