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“What surprised us most was how naturally the tablets blended into the stay. Guests didn’t see them as technology. They saw them as part of the room.”
Hard to give one number — it depends on your commercial model and how the system performs in your hotels. On Performance, the better SuitePad works, the more we earn together — but your annual cost is always capped at a fixed worst-case ceiling agreed upfront. On Subscription, you pay a predictable fixed fee. We share concrete numbers for your property after you fill the form above.
Every Performance contract has a fixed annual ceiling agreed upfront. If SuitePad over-performs in a given year, you never pay more than that cap. If it under-performs, you pay less. We size the cap together with you, based on your hotel’s revenue profile and room count.
Either model includes hardware. On Subscription you can buy the tablets outright or lease them as part of the monthly fee. On Performance, hardware is included — we own and maintain it, you use it. Either way, we handle setup, replacements, and end-of-life logistics.
Hardware (tablets + docking stations), the full SuitePad software suite, installation by our team, training for your staff, ongoing support, content updates, and PMS/POS integrations. No setup fees, no per-user charges, no surprise bills.
Yes. Many hotels start on Performance to remove the upfront risk, then move to Subscription once they see the revenue numbers and want to capture the upside themselves. We renegotiate at your next renewal — no penalty for switching.
On request, we cover your tablets with full theft insurance as part of the contract. A stolen device gets replaced — no claim paperwork on your side, no surprise bills. Some hotels prefer to self-insure under their own property policy; we’re flexible either way.