Are you ready to unlock the secrets to elevating guest experience and engagement in the ever-evolving hotel industry? Get your free recording now!
We believe that exceptional guest experience and engagement are at the core of every successful hotel. This innovative webinar event brings together leading industry experts, renowned partners, and esteemed hoteliers to share their insights, strategies, and success stories.
Prepare to be captivated by a diverse lineup of thought-provoking webinars, each carefully curated to cover crucial aspects of guest experience and engagement. Our expert speakers will unveil creative approaches, cutting-edge technologies, and time-tested practices that have revolutionized the guest journey.
The GuestX webinar jamboree started at 1:30 pm CET (12:30 pm GMT) on Wednesday, 29th of November, 2023 and lasted for about 4 hours 30 minutes in total, counting all 5 webinars. Each of which ran for about 35 to 45 minutes.
You will receive a link to the recording via email once you submit the form. Enjoy the webinar recording on-demand!
Drawing from the expertise of esteemed partners like Hotelier Academy and Les Roches Marbella university, as well as testimonials from SuitePad customers like Cedar Manor, this event promises an unparalleled wealth of knowledge. Our speakers bring their experience, passion, and vision to the table, making this event a true reservoir of hospitality wisdom.
In this concise and insightful 15-minute session, we lay the foundation for an enriching journey into the world of guest experience and digital engagement in the hotel industry. Don't miss this opportunity to kickstart your journey into the realm of GuestX and its impact on the hospitality industry.
Co-Founder and Managing Director of SuitePad, Moritz von Petersdorff-Campen, will share invaluable insights on the current status of technology in the hotel industry and lay the groundwork for this webinar event that will elevate your hotel’s guest experience.
Tune in at 13:30 (CET) for the live webinar "Introduction to GuestX and Trends in the Industry"
In this webinar hosted by Julia Krebs and Antonio Gomez from Les Roches Marbella University,delve into the latest trends impacting the industry, from sustainability to technological advancements, and uncover the delicate balance between tech-driven experiences and human touch. Don't miss this opportunity to gain comprehensive knowledge and shape the future of hospitality at this transformative webinar.
Les Roches Marbella University is a renowned institution shaping the future of leaders in the hospitality industry. With a global reputation for excellence, it offers a transformative education blending theory with hands-on experience. Graduates emerge ready to excel in diverse roles within the ever-evolving world of hospitality, making significant contributions to the field.
What you will learn:
Tune in at 14:00 (CET) for the live webinar "Hospitality Insights 360: Trends, Tech, and the Guest Journey"
What you will learn:
Tune in at 15:00 (CET) for the live webinar "Empowering Room Autonomy: The Future of Guest Experience"
Modern guests expect modern forms of communication. Installing in-room tablets at your hotel will enable you to do so much more than traditional paper-based guest folders ever could. By introducing digital guest engagement devices in your hotel rooms, you'll be able to enhance the guest experience while also benefitting in many other ways — this webinar hosted by Miltos Karatzimas, director of key account sales from SuitePad, will tell you exactly how!
What you will learn in this webinar:
Tune in at 16:10 (CET) for the live webinar "Mastering Digital Guest Communication in the Hotel Room"
Embrace the digital revolution in the world of hospitality as we bring you an exclusive webinar with Jonathan Kaye, owner of the Cedar Manor in the UK’s Lake District, joined by SuitePad's co-founder Tilmann Volk. Join us as we embark on an illuminating journey into the transformative impact of technology in this charming, family-owned hotel. Discover how even smaller, individual hotels can leverage technology to elevate guest experiences, streamline operations, and achieve unprecedented success in the digital age.
Cedar Manor is a ten-bedroom owner-operated boutique hotel in the heart of the world-renowned Lake District. Local and international leisure travelers enjoy the property’s setting in the tranquil town of Windermere which is surrounded by cultural sights and stunning scenery. At the hotel’s restaurant, guests can enjoy the best of locally sourced specialties and seasonal produce during breakfast and afternoon tea.
What you will learn:
We invite hoteliers, managers, and visionaries in the hospitality industry to embrace the transformative power of digitalisation, regardless of hotel size. Witness how technology has empowered Cedar Manor to exceed guest expectations, nurture loyalty, and redefine the essence of personalized guest experiences.
Tune in at 17:10 (CET) for the live webinar "Tech-Forward Hospitality: Unleashing the Power of Digitalisation"
Moritz von Petersdorff-Campen is the founder and managing director of SuitePad. After completing his studies at the WHU Otto Beisheim School of Management, Moritz headed up a Cloud Computing start-up before founding SuitePad GmbH with Tilmann Volk in Berlin in 2012.
Moritz von Petersdorff-Campen
Founder and Managing Director | SuitePad
Antonio Gómez
Rooms Division Pathway and Rooms Division Practical Coordinator | Les Roches Marbella
Julia Krebs
Rooms Division Lecturer | Les Roches Marbella
Miltos Karatzimas
Director of Key Account Sales | SuitePad
Zenios Zeniou is part of the brain-duet who founded Destsetters, where he works as the Creative Director. He also writes, edits and oversees content, since he is a travel expert, great with words, obsessed with detail and a books junkie.
Zenios Zeniou
Founder | Destsetters
Jonathan Kaye has owned and operated Cedar Manor for 17 years, along with his wife Caroline.
From a hospitality background in London, transitioning to the Lake District was natural, allowing them to create and develop their own boutique hotel.
Embracing technology and keeping traditional hotel values such as face-to-face service has been their priority. Customer service is the core of what they do.
Jonathan Kaye
Owner and Operator | Cedar Manor
Tilmann Volk is the co-founder and managing director of SuitePad, and he is responsible for operations and product/engineering. After completing his studies at the WHU Otto Beisheim School of Management, Tilmann headed up Business Development at Beko Käuferportal before co-founding SuitePad. Tilmann is a keen climber and mountaineer, swapping Berlin’s flat surroundings for the steep slopes of the Alps as often as he can.
Tilmann Volk
Co-Founder and Managing Director | SuitePad
Explore our webinar recordings page to watch past webinars co-hosted with industry experts, our partners, and colleagues.