WELCOME TO GUESTX: A WEBINAR EVENT ON HOTEL GUEST EXPERIENCE AND ENGAGEMENT

Recording from Wednesday, November 29th, 2023

We believe that exceptional guest experience and engagement are at the core of every successful hotel. This innovative webinar event brings together leading industry experts, renowned partners, and esteemed hoteliers to share their insights, strategies, and success stories.

Prepare to be captivated by a diverse lineup of thought-provoking webinars, each carefully curated to cover crucial aspects of guest experience and engagement. Our expert speakers will unveil creative approaches, cutting-edge technologies, and time-tested practices that have revolutionized the guest journey.

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What to Expect

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The GuestX webinar jamboree started at 1:30 pm CET (12:30 pm GMT) on Wednesday, 29th of November, 2023 and lasted for about 4 hours 30 minutes in total, counting all 5 webinars. Each of which ran for about 35 to 45 minutes.

You will receive a link to the recording via email once you submit the form. Enjoy the webinar recording on-demand!

Featured Speakers

Drawing from the expertise of esteemed partners like Hotelier Academy and Les Roches Marbella university, as well as testimonials from SuitePad customers like Cedar Manor, this event promises an unparalleled wealth of knowledge. Our speakers bring their experience, passion, and vision to the table, making this event a true reservoir of hospitality wisdom.

THE LINEUP

13:30 CET (12:30 GMT)

Moritz von Petersdorff-CampenIn this concise and insightful 15-minute session, we lay the foundation for an enriching journey into the world of guest experience and digital engagement in the hotel industry. Don't miss this opportunity to kickstart your journey into the realm of GuestX and its impact on the hospitality industry. 

Co-Founder and Managing Director of SuitePad, Moritz von Petersdorff-Campen, will share invaluable insights on the current status of technology in the hotel industry and lay the groundwork for this webinar event that will elevate your hotel’s guest experience.

Tune in at 13:30 (CET) for the live webinar "Introduction to GuestX and Trends in the Industry"

14:00 CET (13:00 GMT)

Julia KrebsAntonio Gomez-squareIn this webinar hosted by Julia Krebs and Antonio Gomez from Les Roches Marbella University,delve into the latest trends impacting the industry, from sustainability to technological advancements, and uncover the delicate balance between tech-driven experiences and human touch. Don't miss this opportunity to gain comprehensive knowledge and shape the future of hospitality at this transformative webinar.

Les Roches Marbella University is a renowned institution shaping the future of leaders in the hospitality industry. With a global reputation for excellence, it offers a transformative education blending theory with hands-on experience. Graduates emerge ready to excel in diverse roles within the ever-evolving world of hospitality, making significant contributions to the field. 

What you will learn:

  • The impact of digitization on the hospitality industry, from personalized guest experiences to sustainability and changing preferences
  • How technology enhances guest experiences while maintaining the essential human connection
  • How data analytics drives informed decision-making in the industry, from predicting guest needs to ensuring data privacy and ethics
  • The power of collaboration 

Tune in at 14:00 (CET) for the live webinar "Hospitality Insights 360: Trends, Tech, and the Guest Journey"

15:00 CET (14:00 GMT)

Zenios ZeniouThis session promises to revolutionize your perspective on guest experience in the hospitality industry. Join us for "Empowering Room Autonomy: The Future of Guest Experience," presented by Zenios Zeniou, founder of Destsetters. We'll explore the transformative power of room autonomy and its profound impact on guest satisfaction and overall hotel experience. Let's shape the future of guest experience together, as we empower guests, streamline operations, and elevate the very essence of hospitality.

 

What you will learn:

  • Room autonomy's importance in hotels
  • IoT and smart controls for guest-centric experiences
  • How room autonomy streamlines hotel operations and discover features that enhance guest comfort
  • Practical applications through a real-world example
  • Engage in a Q&A on technology's impact on room autonomy

Tune in at 15:00 (CET) for the live webinar "Empowering Room Autonomy: The Future of Guest Experience"

16:10 CET (15:10 GMT)

Miltos KaratzimasModern guests expect modern forms of communication. Installing in-room tablets at your hotel will enable you to do so much more than traditional paper-based guest folders ever could. By introducing digital guest engagement devices in your hotel rooms, you'll be able to enhance the guest experience while also benefitting in many other ways — this webinar hosted by Miltos Karatzimas, director of key account sales from SuitePad,  will tell you exactly how!

 

What you will learn in this webinar:

  • The SuitePad Story: From replacing the guest directory to a complete digital guest engagement hub in the hotel room
  • How to reach hotel guests digitally: in-room tablets vs. hotel apps vs. hotel TVs
  • How to achieve hotel guest communication excellence in your boutique hotel
  • The basic steps to achieve significant in-hotel sales
  • How to achieve a return on investment (ROI) with in-room tablets through increased revenue, reduced costs, and increased guest satisfaction
  • A live demo of the SuitePad in-room tablets solution, including sample best practice installations and an insight into the intuitive backend
  • Real examples of unique Boutique Hotel installations

Tune in at 16:10 (CET) for the live webinar "Mastering Digital Guest Communication in the Hotel Room"

17:10 CET (16:10 GMT)

Jonathan Kaye

Embrace the digital revolution in the world of hospitality as we bring you an exclusive webinar with Jonathan Kaye, owner of the Cedar Manor in the UK’s Lake District, joined by SuitePad's co-founder Tilmann Volk. Join us as we embark on an illuminating journey into the transformative impact of technology in this charming, family-owned hotel. Discover how even smaller, individual hotels can leverage technology to elevate guest experiences, streamline operations, and achieve unprecedented success in the digital age.

Cedar Manor is a ten-bedroom owner-operated boutique hotel in the heart of the world-renowned Lake District. Local and international leisure travelers enjoy the property’s setting in the tranquil town of Windermere which is surrounded by cultural sights and stunning scenery. At the hotel’s restaurant, guests can enjoy the best of locally sourced specialties and seasonal produce during breakfast and afternoon tea.

What you will learn:

  • Discover the challenges faced by individual hotels in the digital age
  • How to decide that digitization is the best solution for your hotel
  • See how Cedar Manor adapted to the changing guest preferences and expectations
  • Discover how technology enables seamless guest-staff interactions, fostering deeper engagement and personalized communication throughout the guest's stay
  • Learn how to use technology to drive upselling opportunities, leading to additional revenue streams for the hotel
  • Practical tips on how you can invest in technology and reap its benefits, achieving success in the modern hospitality landscape

We invite hoteliers, managers, and visionaries in the hospitality industry to embrace the transformative power of digitalisation, regardless of hotel size. Witness how technology has empowered Cedar Manor to exceed guest expectations, nurture loyalty, and redefine the essence of personalized guest experiences.

Tune in at 17:10 (CET) for the live webinar "Tech-Forward Hospitality: Unleashing the Power of Digitalisation"

MEET OUR SPEAKERS

Moritz von Petersdorff-Campen is the founder and managing director of SuitePad. After completing his studies at the WHU Otto Beisheim School of Management, Moritz headed up a Cloud Computing start-up before founding SuitePad GmbH with Tilmann Volk in Berlin in 2012.

Moritz von Petersdorff-Campen

Founder and Managing Director | SuitePad

Skilled in Hospitality Operations Management, Complaint Management, Customer Relationships, Leadership and PMS systems, Antonio Gómez was recognized for his outstanding customer service and for leading teams driven to deliver memorable hospitality experiences for Marriott properties in Europe.
“Hospitality is inside all of us, it is a matter of constantly sharing and giving the best of yourself.”

Antonio Gómez

Rooms Division Pathway and Rooms Division Practical Coordinator | Les Roches Marbella

Julia Krebs, from Germany, discovered her passion for the hospitality industry right after high school when she began her career in Housekeeping and later moved to Front Office. After completing her German Hotel School Diploma and Bachelor's Degree in Hospitality in Switzerland, Julia embarked on a journey across various European countries before embarking on her professional journey through Southeast Asia; assuming roles such as Guest Relation Manager, Front Office Manager, and Rooms Division Manager. 
Julia's enthusiasm for hospitality deepened as she encountered diverse cultures and challenges, her commitment to delivering exceptional service to guests and nurturing her team's growth fueled her drive into education. This path eventually led her to Les Roches Marbella, where she imparts industry knowledge and guidance to students.  

Julia Krebs

Rooms Division Lecturer | Les Roches Marbella

Miltos Karatzimas is a Director of Key Account Sales at SuitePad with a special interest and expertise in digital guest communication. Miltos worked at companies like Grecotel and Booking.com and has been working in sales at SuitePad, specifically in the Greek region, since 2019.

Miltos Karatzimas

Director of Key Account Sales | SuitePad

Zenios Zeniou is part of the brain-duet who founded Destsetters, where he works as the Creative Director. He also writes, edits and oversees content, since he is a travel expert, great with words, obsessed with detail and a books junkie.

Zenios Zeniou

Founder | Destsetters

Jonathan Kaye has owned and operated Cedar Manor for 17 years, along with his wife Caroline.
From a hospitality background in London, transitioning to the Lake District was natural, allowing them to create and develop their own boutique hotel.
Embracing technology and keeping traditional hotel values such as face-to-face service has been their priority.  Customer service is the core of what they do.

Jonathan Kaye

Owner and Operator | Cedar Manor

Tilmann Volk is the co-founder and managing director of SuitePad, and he is responsible for operations and product/engineering. After completing his studies at the WHU Otto Beisheim School of Management, Tilmann headed up Business Development at Beko Käuferportal before co-founding SuitePad. Tilmann is a keen climber and mountaineer, swapping Berlin’s flat surroundings for the steep slopes of the Alps as often as he can.

Tilmann Volk

Co-Founder and Managing Director | SuitePad

Moritz von Petersdorff-Campen 260x260
Antonio Gomez
Julia Krebs
Miltos Karatzimas 220x220
Zenios Zeniou 220x220
Jonathan Kaye
Tilmann Volk

WATCH PAST WEBINARS

Explore our webinar recordings page to watch past webinars co-hosted with industry experts, our partners, and colleagues.