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Guests spend 3.4× more time on SuitePad than the next best channel.
Average usage time per stay, across in-room guest channels.
Time on channel · minutes : seconds
Whether you call it an in-room tablet, a hotel room tablet or simply a hotel tablet, SuitePad is the most-used in-room guest channel, live in 800+ hotels across 42 countries and driving 3.4× more guest engagement than smart TVs, hotel mobile websites or hotel apps, reaching every room with a push notification.
Request Your Personalized SuitePad Demo
We will show you why an in-room tablet is the perfect solution for your hotel!
Here's what you can expect:
- A customized online presentation tailored to your hotel (approx. 45 minutes)
- Ample time to address any questions or concerns you may have
- A non-binding offer following the presentation
After submitting the form, we will promptly contact you with suitable appointment options.
Proven to Boost Guest Engagement and Revenue.
As a long-standing and reliable partner of the Dorint Group, SuitePad has provided us with ongoing support and quick problem-solving. This close partnership has not only significantly increased guest satisfaction but also added financial value through extra revenue and optimized our processes significantly. That's why we decided to roll out SuitePad across all Dorint hotels after our initial pilot projects.
SuitePad offers us the possibility of direct and tailored contact with the guest as soon as he enters the room. In addition, the in-room tablet replaces the classic guest folder, which required a lot of maintenance. We have also removed the phones and TV remotes from the rooms, as the SuitePad perfectly integrates and fulfills these functions.
In-room tablet vs. hotel app vs. QR code
| In-room tablet | Hotel app | QR code | |
|---|---|---|---|
| Reach every guest with a push notification | Yes, every room, one message | Only if installed & opted in | No |
| Always in the room, no download or scan | Yes | No | No |
| Average guest usage | 80% | Very low | Low |
| Guest engagement vs. QR code | up to 20x | – | baseline |
| Replaces hotel phone & TV remote | Yes | No | No |
Awards & recognition
Frequently asked questions about in-room tablets
What is an in-room tablet for hotels?
An in-room tablet is a guest-facing device placed in every hotel room that replaces the printed guest directory, hotel phone and TV remote. SuitePad combines guest information, room service ordering, messaging, telephony and entertainment control on one branded device.
How much does a SuitePad in-room tablet cost?
SuitePad offers a performance-based pricing model: pricing scales with the value the tablets generate for your hotel, rather than a high upfront hardware cost. Exact pricing depends on room count and configuration, request a personalized quote.
Which hotel systems and PMS does SuitePad integrate with?
SuitePad integrates with major property management systems (PMS), hotel telephony and TV systems, and with the guest-room management systems guests use to control room functions such as lighting, climate and blinds, so the in-room tablet fits into your existing hotel tech stack.
Do hotel guests actually use in-room tablets?
Yes. On average 80% of guests actively use the SuitePad in-room tablet during their stay, and guests spend 3.4x more time on it than on the next best in-room channel, across more than 800 hotels in 42 countries.
Can an in-room tablet replace the hotel phone and TV remote?
Yes. The SuitePad in-room tablet works as the in-room telephone and as the TV remote control, letting hotels remove legacy phones and separate remotes while keeping every function on one device.
How is an in-room tablet better than a hotel app or a QR code?
Unlike an app a guest must download or a QR code they must scan, an in-room tablet is always present in the room and ready to use. SuitePad in-room tablets generate up to 20x more guest engagement than QR-code solutions.