How SuitePad Became a Fundamental Tool in Supporting Boscolo Hotels' Greener Vision

Introduction

When Boscolo Hotels set out to digitize their guest experience, they had a clear mission in mind: to find a solution that would enhance service quality, support sustainability, and maintain the personal, elegant touch that defines their brand.

Our trusted sales partner, Concierge Digitale, initiated conversations about the possibilities of SuitePad in-room tablets, which soon led to the start of a successful collaboration between SuitePad and Boscolo Hotels.

After the tablets went live in their Nice and Lyon properties in September 2023, it became quickly evident that SuitePad was just the support the hotels needed, and the tool became a fundamental part of their practical operations.

The results? A measurable impact that benefits both the environment and their finances. Boscolo Hotels achieved significant progress in their sustainability goals, with 4,641 skipped room cleanings, saving an estimated €37,000 and reducing water and energy use. At the same time, their guests spent an average of 4 minutes and 15 seconds per session engaging with SuitePad tablets, driving over €170,000 in revenue across the two hotels in one year.

Boscolo Hotels' Vision for Sustainability and Guest-Centered Innovation

Boscolo Hotels adopted SuitePad with clear objectives in mind: to put their sustainable practices and guest-centric innovations under one digital umbrella. When SuitePad was introduced, the hotel quickly recognized its potential as more than just a communication tool. It became a platform to spotlight their sustainability efforts in a way that actively involved guests in their vision and digital processes.

This focus on sustainability was recognized when Boscolo Hotels earned the Green Key (Clef Verte) certification in Nice, with Lyon set to follow soon. The Green Key certificate is an international label for tourism businesses, like hotels and restaurants, that follow strict rules and documentation to protect the environment and promote sustainability. The label is awarded annually by an independent jury made up of tourism professionals and environmental experts. SuitePad has been a key part of this journey, acting as a central hub for all the certification details and making it easy for guests to engage with the hotels' green initiatives.

“SuitePad gave us the perfect platform to showcase our sustainability efforts, like the Green Option and Clef Verte, while also actively engaging our guests," shared Giulian Tonazzoli, Director of Marketing at Boscolo Hotels & SPAs. "It’s been a great way to highlight additional services and local partnerships in a way that’s both accessible and elegant."